FAQs
Create Your Own
CUSTOMIZE IT is a tool that makes customizing and designing a no brainer. It allows you to select your own photographs, artwork or text to personalize your chosen product.
Will my designs and selections for the customization of my phone be visible to other users?
No. CUSTOMIZE IT is a fully secure and private platform, made exclusively for you. It is password protected so only you can access it. Once you are satisfied with the result of your design and purchased, your design will then be securely transferred to one of our team to create.
Customization Services
What are the different customization services available with Switch?
• Select from over 100 paint colours and finishes for Apple AirPods and Apple Pencil. Stay tuned for upcoming tech gadgets launching soon
• Print any text or image on Apple AirPods and Mobile phone cases. Stay tuned for upcoming tech gadgets launching soon
• Wrap your mobile phone with custom printed or textured skins
• Engrave your name, logo or any pattern on mobile phone cases
• Protect your device with our exclusive anti-scratch, privacy and shatterproof mobile screen protectionMy device is not listed for customization on your website. What should I do?
If you are unable to find your device on our page, please complete the contact us form and we will get back to you.
Can I send in my old custom painted Switch product and have it repainted?
Unfortunately, we cannot repaint your already painted Switch product. There are many technicalities involved in the painting process, which makes this process complex. Take your time in selecting your colours, we don’t want you to have any regrets!
I painted my device and now I want to go back to the original color, is this possible?
Unfortunately, a painted gadget cannot be restored to its original colour.
Can I get my existing gadget customized?
Yes we offer this service in the UAE! Just pop into your nearest Axiom Telecom store to check out the options and get started with customization.
Apart from mobiles, what other devices can I customize?
We customize AirPods, cases, laptops, gaming consoles, headphones and other tech accessories. If you have a specific customization request, please complete the contact us form and we’ll do our best to make your customization dreams come true! :D
What are the different protection services available for mobile phones?
Anti-scratch Protection – HD Clarity clear protective skin that protects your phone from scratches, chemicals, UV, oils and fingerprint marks. Does not turn yellow. 100% Cat Proof!
Shatterproof Protection – HD Clarity screen and glass body protectors that shield your device from breakage due to drops and impact. It is also UV, chemical, oil and fingerprint resistant. Does not turn yellow. 100% Idiot-proof!
Online Shopping
Do I need a user account to order online?
Not really, but by creating an account your contact information and preferences are saved with us and you won’t have to re-enter addresses and contact details for subsequent purchases. It’s quick and easy and helps us serve you better.
If you prefer not to create an account you can place your order using guest login, in which case your contact information and delivery preferences and details will not be saved for future purchases.
I went through with my order but did not receive any confirmation email. What should I do?
Wait a few moments you should receive it shortly. Check your junk email/spam folders. If you’re using Gmail, check the Promotions tab in your inbox.
Add us to contacts or mark us on your Safe Senders List to prevent this from happening again. Still nothing? Sorry about that! Write to
myorder@justswitch.com with your name, email address and order number and we’ll fix the bug.
The product I want is not available or is out of stock. What should I do?
There is a section where you can share your email with us and we'll let you know when the product becomes available.
How can I follow up on the status of my order?
To check the status of your order, go to Track Your Order and enter your order number and email address. Click Submit to see your order status.
I have received the wrong product, now what?
Oops! We’re sorry about that.
Please complete the contact us form with the order number and we'll work with you to ensure that you receive the right product this time around.
I have changed my mind about an order, how do I cancel before I receive it?
Please complete the contact us form and we will check the status of your order. If the order has not yet gone into production, we will cancel your order and issue a refund. However, if your order is already under production, there’s nothing we can do ! Since all our products are customized to suit your tastes and preferences, orders that are in production cannot be canceled. If you would like to cancel an order, write to us ASAP so that we can stop it in its tracks before it goes into production.
I bought an item from Switch, can I return or exchange the product for another?
Unfortunately, we do not offer returns or exchanges on delivered products since the product has been tailor-made according to your tastes and preferences. An exception will be made if there are physical defects or issues with quality.
Do I get my money back for a cancelled or returned item?
Yes, we will issue a refund for all orders that have been successfully cancelled.
How can I place bulk orders? Can I get a special price for your services?
Please complete the contact us form, select Bulk Order in the drop down menu and write details of your requirements in the comments box.
What are your customer service operating hours?
From 10.00AM to 10.00PM Saturday to Thursday and from 3.00PM to 10.00PM on Fridays.
Can I make changes to my order?
Please complete the contact us form within 6 hours of your order and we will see what we can do
Payments & Vouchers
What are the methods of payment?
We only have the online payment option. We accept Visa and MasterCard through our fully secure payment gateway.
Will I receive an invoice?
Once your order has been placed, you'll receive an order confirmation email, which is your electronic receipt. A printed invoice will be sent along with your package.
Do you have Cash on Delivery (COD) payment option available?
This option is not available at the moment.
I received a JustSwitch.com voucher; however, the voucher code is not working. What should I do?
Please complete the contact us form and we'll check on it for you.
I have a discount voucher, how can I redeem it?
Simply enter the voucher code on the cart confirmation page of your online order, the discount will be calculated automatically.
I have returned my first order. What happens to the discount voucher I used in the order?
If the coupon code was already redeemed on your previous order, unfortunately it is now void.
Shipping
Where do you deliver and how long does it take for an order to be shipped? What are the shipping fees?
Click here to know more about the international shipping fees and time frame.
This is the estimated time required by the courier service and does not include the Customs processing time in your country. Kindly note that for international shipping, any additional taxes or customs duties have to be paid by the customer.
In some cases the local Customs office of your country may require additional documents and time to have your package cleared. Please allow extra time for your order to be processed during weekends and public holidays.
Will my order be delivered to my house or to the post office for me to pick up?
Your Switch order will be delivered to your doorstep.
In the rare instance that door-to-door delivery service is unavailable in your region, it will be delivered to the post office.
What are the international shipping fees?
Click here to know more about the international shipping fees.
How do I change my delivery address?
Please complete the contact us form with your new delivery address.
How do I reschedule a delivery?
Please complete the contact us form with your preferred date of delivery.
My Account
How do I subscribe to the Switch newsletter?
By subscribing to our newsletter you will receive offers and the latest news about our products and services. To subscribe, just type in your email address in the text box on the footer of the homepage.
How do I unsubscribe to the Switch newsletter?
Click on the unsubscribe link at the footer of the newsletter.
How do I reset my Switch account password?
Login to your account and go to “My Details” and “Change Password.”
I have forgotten my Switch account password. Now what?
On the login page click on “Forgot Password” and follow the instructions to reset your password.
Warranty & Repairs
What is the warranty policy on JustSwitch.com?
All online purchases have the standard warranty policy of 1 year. Warranty for purchases from the stores are subject to the country specific laws.
In order to claim your warranty, please complete the contact us form regarding your issues with “Order ID” and a clear picture of the defect. We will get back to you within 2 working days.
All courier and custom expenses and the responsibility of sending your device to our warehouse in UAE and shipping costs back to your country will be borne by you.
What is the warranty on the new device that I purchase from JustSwitch.com?
Can I extend my device or service warranty with JustSwitch.com?
We do not have this service available at the moment.
Does engrave service have warranty?
No, there is no warranty available on the engraving service.
Do the skins and protection services have lifetime warranty?
Yes, the standard warranty for a skin service is lifetime from the shipping invoice. The warranty covers defects in the texture such as peeling, cracking, fading, or other vinyl-related defects. The warranty is not transferable, and is only valid for the original device and the original device owner. Also, the replacement will be done with the best available skins options and the fee of AED 10/per side payable for warranty claims.
How do I return an item for repair to claim my warranty?
Please complete the contact us form including your order number and send us pictures of the defect. We will schedule a pick up date and have your item repaired or replaced.
I returned my device for repair. How do I check the status?
We require a minimum of 14 days for repair. We will be in touch in the rare instance that we need more time. Please complete the contact us form to follow up on your order repair status.
Will I lose the manufacturers warranty on my gadget if I customize it with Switch?
If you customise your gadget using our paint, gold-plating or engraving service, causing permanent physical changes to the original product, then your original manufacturer’s warranty will be void.
Fear not! We provide warranties on our services as well as the Axiom Warranty on gadgets purchased at Axiom Telecom. :)
Check out our warranty page for more information.
https://www.justswitch.com/ae-en/warranty/Will the repairs cost me anything?
If your product is covered under warranty we will repair it at no additional charge.
Switch Retail Stores
Where can I purchase Switch products offline in retail stores?
You can find us at Axiom Telecom stores across the UAE and KSA. To find the Switch store nearest to you, visit our
store locator page.
If the Item is not in stock online, is it available in stores?
If you’re looking for an item that is out of stock online, you may be in luck and find it at one of our retail outlets! To find out if the product you are looking for is available in store, please call the store. Visit our
store locator page, to find the Switch store nearest to you.
Are prices same in store and online?
Yep! However, we may run special online or store exclusive promotions every now and then, which may cause prices to vary during the promotional periods.
Are all your products and services available at all your retail outlets across the UAE and KSA?
Nope. This may vary according to region. To check which services are available at a Switch outlet near you;
click here.
