FAQs

Create Your Own
What is "CUSTOMIZE IT"?
 
CUSTOMIZE IT is a tool that makes customizing and designing a no brainer. It allows you to select your own photographs, artwork or text to personalize your chosen product. 
Will my designs and selections for the customization of my phone be visible to other users?
 
Customization Services
What are the different customization services available with Switch?
 
My device is not listed for customization on your website. What should I do?
 
Can I send in my old custom painted Switch product and have it repainted?
 
I painted my device and now I want to go back to the original color, is this possible?
 
Can I get my existing gadget customized?
 
Apart from mobiles, what other devices can I customize?
 
What are the different protection services available for mobile phones?
 
Online Shopping
Do I need a user account to order online?
 
I went through with my order but did not receive any confirmation email. What should I do?
 
The product I want is not available or is out of stock. What should I do?
 
How can I follow up on the status of my order?
 
I have received the wrong product, now what?
 
I have changed my mind about an order, how do I cancel before I receive it?
 
I bought an item from Switch, can I return or exchange the product for another?
 
Do I get my money back for a cancelled or returned item?
 
How can I place bulk orders? Can I get a special price for your services?
 
What are your customer service operating hours?
 
Can I make changes to my order?
 
Payments & Vouchers
What are the methods of payment?
 
Will I receive an invoice?
 
Do you have Cash on Delivery (COD) payment option available?
 
I received a JustSwitch.com voucher; however, the voucher code is not working. What should I do?
 
I have a discount voucher, how can I redeem it?
 
I have returned my first order. What happens to the discount voucher I used in the order?
 
Shipping
Where do you deliver and how long does it take for an order to be shipped? What are the shipping fees?
 
Will my order be delivered to my house or to the post office for me to pick up?
 
What are the international shipping fees?
 
How do I change my delivery address?
 
How do I reschedule a delivery?
 
My Account
How do I subscribe to the Switch newsletter?
 
How do I unsubscribe to the Switch newsletter?
 
How do I reset my Switch account password?
 
I have forgotten my Switch account password. Now what?
 
Warranty & Repairs
What is the warranty policy on JustSwitch.com?
 
What is the warranty on the new device that I purchase from JustSwitch.com?
 
Can I extend my device or service warranty with JustSwitch.com?
 
Does engrave service have warranty?
 
Do the skins and protection services have lifetime warranty?
 
How do I return an item for repair to claim my warranty?
 
I returned my device for repair. How do I check the status?
 
Will I lose the manufacturers warranty on my gadget if I customize it with Switch?
 
Will the repairs cost me anything?
 
Switch Retail Stores
Where can I purchase Switch products offline in retail stores?
 
If the Item is not in stock online, is it available in stores?
 
Are prices same in store and online?
 
Are all your products and services available at all your retail outlets across the UAE and KSA?