FAQs

Create Your Own is a tool that makes customising and designing your very own mobile case a no brainer. It allows you to select your own photographs, artwork and text to personalise your phone or tablet. You can choose the type of service, the device and colour, and make your own mark.

To start, go onto our customization page and select the service followed by brand and the model of your device. Upload your favourite pictures and photos from your Facebook, Instagram or Google accounts or from your personal photo library and use the tool to make adjustments. You can also type in your own text, a poem, your favourite quote, your initials or whatever else you fancy and that’s it.

No. Create Your Own is a fully secure and private platform, made exclusively for you. It is password protected so only you can access it. Once you are satisfied with the result of your design and you've decided to go through with the payment, your design will then be securely transferred to one of our shops where we will carry out the request.

Yes but it’s quick, we promise. By creating an account you can securely provide us with all the information we need to serve you better.

Wait a few moments and then check your junk email/spam. Add us to contacts or mark us on your Safe Senders List to prevent this from happening again. Still no mail? Write to [email protected] with your first name and surname, your email address and the date of your order and we’ll fix the bug.

Write to us with the details of what you are looking for and we'll inform you when the product becomes available.

We deliver in the UAE & KSA.

Track your order by logging onto your Switch account and check the status of your order under My Purchase History.

For Cases, Texture, Engrave, Crystals and Clear Protection - 3 working days (excluding Friday and Saturday).

For Gold - 10 working days (excluding Friday and Saturday). Also, please note if you want the service on your own device then an extra up to 48 hours required for pickup.

For Paint - 7 working days. Also, please note if you want the service on your own device then an extra up to 48 hours required for pickup.

Oops!  

We’re sorry about that. Please contact us at [email protected] with the order number and we'll work with you to ensure that you receive the right product this time around.

We accept Visa and MasterCard through our fully secure payment gateway.

Once your order has been placed, you'll receive an order confirmation email, which is your electronic receipt. A printed invoice will be sent along with your package.

Shipping is free for all orders above AED 200. For all other orders, there is a minimal charge of AED 15 for each pick-up and delivery.

Simply enter the voucher code on the confirmation page of your online order, the discount will be calculated automatically.

If the coupon code was already used, unfortunately it cannot be used again.

Click on store locator and come visit us! If you don’t find a store near you, sit back in your PJ’s and enjoy our online shopping experience.

We're here to serve.

For your order related queries: [email protected]
For Switch account support: [email protected]
For other issues or concerns: [email protected]
For general information: [email protected]