FAQs

Create Your Own is a tool that makes customizing and designing your very own mobile case a no brainer. It allows you to select your own photographs, artwork and text to personalize your phone or tablet. You can choose the type of service, the device and color, and make your own mark.

To start, go onto our customization page and select the service followed by brand and the model of your device. Upload your favorite pictures and photos from your Facebook, Instagram or Google accounts or from your personal photo library and use the tool to make adjustments. You can also type in your own text, a poem, your favorite quote, your initials or whatever else you fancy and that’s it.

No. Create Your Own is a fully secure and private platform, made exclusively for you. It is password protected so only you can access it. Once you are satisfied with the result of your design and you've decided to go through with the payment, your design will then be securely transferred to one of our shops where we will carry out the request.

If you are unable to find your device on our page, please write to us on [email protected] and we will get back to you.

Unfortunately, we cannot repaint your already painted Switch product. There are many technicalities involved in the painting process, which makes this process complex. Take your time in selecting your colours, we don’t want you to have any regrets!

Unfortunately, a painted gadget cannot be restored to its original colour.

Yes! You can paint it, gold plate it, print on it, add some bling with crystals and more. Just pop into your nearest Axiom Telecom store to check out the options and get started with customisation. :)

Artist 2D paint includes adding patterns, logos, images on your gadget. While Artist 3D paint includes adding a 3D painted design element on the device, quite literally eye-popping in terms of design!

We customize AirPods, cases, laptops, gaming consoles, headphones and other tech accessories. If you have a specific customization request, do write to us on [email protected] and we’ll do our best to make your customisation dreams come true! :D

The Switch Case is a Switch Exclusive product. It is multiple cases in one with so many different customisation options to choose from. The Switch Case consists of a metal frame or case bumper that comes in 4 metallic finishes; Gold, Silver, Rose Gold and Black. The back of the case is customised with our removable interchangeable back panels. There are back panels for printing, wooden back panels for engraving, special crystal covered back panels, which allows you to print any image of your choice and instantly bling it with a layer of clear sparkling crystals on top!

It is a unique versatile product that allows you to switch up your case design to match your daily style, mood or occasion without having to buy an entirely new case each time. One mobile case with endless possibilities that are only limited to your imagination. ;)

Nope :(, unfortunately your device is marked for life.

Our yellow gold is pure 24K, while our rose gold is 18K. The thickness of our plating is double than that of others offering a similar service. This means that your Switch gold plated product is less likely to fade or discolour, and is guaranteed to last over a period of time.

Anti-scratch Protection – HD Clarity clear protective skin that protects your phone from scratches, chemicals, UV, oils and fingerprint marks. Does not turn yellow. 100% Cat Proof!
Shatterproof Protection – HD Clarity screen and glass body protectors that shield your device from breakage due to drops and impact. It is also UV, chemical, oil and fingerprint resistant. Does not turn yellow. 100% Idiot-proof!
Privacy + Shatterproof Protection – A tinted 4-way privacy screen guard to protect your phone from prying eyes, with the added benefits of Shatterproof protection! 100% Spy-proof
Liquid Nano Protectors - Next generation liquid sapphire nano protectors for those who don’t want to add an extra layer on their phones. With just a few drops of this magic potion, you can protect your phone from light scratches, oils, dirt and fingerprint marks!

Not really, but by creating an account your contact information and preferences are saved with us and you won’t have to re-enter addresses and contact details for subsequent purchases. It’s quick and easy and helps us serve you better.

If you prefer not to create an account you can place your order using guest login, in which case your contact information and delivery preferences and details will not be saved for future purchases.

Wait a few moments you should receive it shortly. Check your junk email/spam folders. If you’re using Gmail, check the Promotions tab in your inbox.

Add us to contacts or mark us on your Safe Senders List to prevent this from happening again. Still nothing? Sorry about that! Write to [email protected] with your name, email address and order number and we’ll fix the bug.

Write to us on [email protected] with the details of what you are looking for and we'll let you know when the product becomes available.

To check the status of your order, go to Track Your Order and enter your order number and email address. Click Submit to see your order status.

Oops! We’re sorry about that. :( Please contact us at [email protected] with the order number and we'll work with you to ensure that you receive the right product this time around.

Write to us on [email protected] and we will check the status of your order. If the order has not yet gone into production, we will cancel your order and issue a refund. However, if your order is already under production, there’s nothing we can do :(! Since all our products are customised to suit your tastes and preferences, orders that are in production cannot be canceled. If you would like to cancel an order, write to us ASAP so that we can stop it in its tracks before it goes into production.

Unfortunately, we do not offer returns or exchanges on delivered products since the product has been tailor-made according to your tastes and preferences. An exception will be made if there are physical defects or issues with quality.

Yes, we will issue a refund for all orders that have been successfully cancelled.

Go to the Bulk Order section on our homepage header, and write to us with the details of your requirements and we will be happy to serve you, pricing can be negotiated according to the size of the order.

From 10.00AM to 10.00PM Saturday to Thursday and from 3.00PM to 10.00PM on Fridays.

We only have the online payment option. We accept Visa and MasterCard through our fully secure payment gateway.

Once your order has been placed, you'll receive an order confirmation email, which is your electronic receipt. A printed invoice will be sent along with your package.

This option is not available at the moment.

Write to us with the details of the voucher on [email protected] and we'll check on it for you.

Simply enter the voucher code on the cart confirmation page of your online order, the discount will be calculated automatically.

If the coupon code was already redeemed on your previous order, unfortunately it is now void.

Oceania: Australia, New Zealand

Middle East & Asia: Bahrain, India, K.S.A, Kuwait, Oman, U.A.E

Europe: United Kingdom, France, Germany, Switzerland, Ireland

North America: Canada, U.S.A

UAE & KSA
For Cases, Texture, Engrave, Crystals and Clear Protection - 3-4 working days.
For Gold - 9 working days.
For Paint - 7 working days.
For Crystal AirPods - 14 working days.

International Shipping
Shipping to countries outside UAE and KSA will take an additional 3 – 5 working days.
This is the estimated time required by the courier service and does not include the Customs processing time in your country.
In some cases the local Customs office of your country may require additional documents and time to have your package cleared. Please allow extra time for your order to be processed during weekends and public holidays.

Your Switch order will be delivered to your doorstep.
In the rare instance that door-to-door delivery service is unavailable in your region, it will be delivered to the post office.

U.A.E (Orders above AED 2OO): Free Shipping
U.A.E (Orders under AED 2OO): AED 15

Middle East & South Asia:

• Bahrain – AED 37
• India – AED 29
• Kuwait – AED 37
• Oman – AED 37
• Qatar – AED 36

Europe:

• United Kingdom – AED 61
• France - AED 63
• Germany - AED 68
• Ireland - AED 91
• Switzerland - AED 73

North America:

• Canada - AED 68
• U.S.A - AED 84

Oceania:

• Australia – AED 59
• New Zealand – AED 73

Kindly note that for international shipping, any additional taxes or customs duties have to be paid by the customer.

Please write to us on [email protected] with your new delivery address.

Please write to us on [email protected] with your preferred date of delivery.

There are no additional duties to be paid for deliveries to the UAE and KSA.
For other international orders, there may be additional duties and taxies levied by customs in your country.

By subscribing to our newsletter you will receive offers and the latest news about our products and services. To subscribe, just type in your email address in the text box on the footer of the homepage.

Click on the unsubscribe link at the footer of the newsletter.

Login to your account and go to “My Details” and “Change Password.”

On the login page click on “Forgot Password” and follow the instructions to reset your password.

The standard warranty policy in UAE is 1 year.

All other countries:
In order to claim your warranty, please write to us on [email protected] regarding your issues with “Order ID” and a clear picture of the defect. We will get back to you within 2 working days.

All warranties are currently applicable only in the region of purchase in UAE and KSA. All courier and custom expenses and the responsibility of sending your device to our warehouse in UAE and shipping costs back to your country will be borne by you.

We provide warranties on our services as well as the Axiom Warranty on gadgets purchased at Axiom Telecom. :) Check out our warranty page for more information. https://www.justswitch.com/ae-en/warranty/

We do not have this service available at the moment.

No, there is no warranty available on the engraving service.

Yes, the standard warranty for a skin service is lifetime from the shipping invoice. The warranty covers defects in the texture such as peeling, cracking, fading, or other vinyl-related defects. The warranty is not transferable, and is only valid for the original device and the original device owner. Also, the replacement will be done with the best available skins options and the fee of AED 10/per side payable for warranty claims.

The standard warranty for liquid protection is 1 year.

Write to us on [email protected] along with your order number and send us pictures of the defect. We will schedule a pick up date and have your item repaired or replaced.

We require a minimum of 14 days for repair. We will be in touch in the rare instance that we need more time. You can anyways write to us on [email protected] to follow up on your order repair status.

If you customise your gadget using our paint, gold-plating or engraving service, causing permanent physical changes to the original product, then your original manufacturer’s warranty will be void.

Fear not! We provide warranties on our services as well as the Axiom Warranty on gadgets purchased at Axiom Telecom. :)

Check out our warranty page for more information. https://www.justswitch.com/ae-en/warranty/

If your product is covered under warranty we will repair it at no additional charge.

You can find us at Axiom Telecom stores across the UAE and KSA. To find the Switch store nearest to you, visit our store locator page.

If you’re looking for an item that is out of stock online, you may be in luck and find it at one of our retail outlets! To find out if the product you are looking for is available in store, please call the store. Visit our store locator page, to find the Switch store nearest to you.

Yep! However, we may run special online or store exclusive promotions every now and then, which may cause prices to vary during the promotional periods.

Nope. This may vary according to region. To check which services are available at a Switch outlet near you; click here.