What is "Create Your Own"?
Create Your Own is a tool that makes customising and designing your very own mobile case a no brainer. It allows you to select your own photographs, artwork and text to personalise your phone or tablet. You can choose the type of service, the device and colour, and make your own mark.
How does "Create Your Own" work?
To start, go onto our customization
page and select the service followed by brand and the model of your device. Upload your favourite pictures and photos from your Facebook, Instagram or Google accounts or from your personal photo library and use the tool to make adjustments. You can also type in your own text, a poem, your favourite quote, your initials or whatever else you fancy and that’s it.
Will my designs and selections for the customization of my phone be visible to other users?
No. Create Your Own is a fully secure and private platform, made exclusively for you. It is password protected so only you can access it. Once you are satisfied with the result of your design and you've decided to go through with the payment, your design will then be securely transferred to one of our shops where we will carry out the request.
Do I need a user account to order online?
Yes but it’s quick, we promise. By creating an account you can securely provide us with all the information we need to serve you better.
I went through with my order but did not receive any confirmation email. What should I do?
Wait a few moments and then check your junk email/spam. Add us to contacts or mark us on your Safe Senders List to prevent this from happening again. Still no mail? Write to [email protected] with your first name and surname, your email address and the date of your order and we’ll fix the bug.
What if the item I ordered is not in stock?
Write to us with the details of what you are looking for and we'll inform you when the product becomes available.
We offer shipping to all GCC countries and many more worldwide destinations!
How can I follow up on the status of my order?
Track your order by logging onto your Switch account and check the status of your order under My Purchase History.
What is the delivery time for an order?
UAE & KSA
For Cases, Texture, Engrave, Crystals and Clear Protection - 3-4 working days.
For Gold - 9 working days.
For Paint - 7 working days.
For Crystal AirPods - 14 working days.
Shipping to countries outside UAE and KSA will take another 3 – 5 working days.
The above are estimated time required by the courier service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared. Also, please allow extra time for your order to be processed during public holidays and busy periods.
I have received the wrong product, now what?
We’re sorry about that. Please contact us at [email protected]
with the order number and we'll work with you to ensure that you receive the right product this time around.
Will my package be delivered to my house or to the post office for me to pick it up?
Your Switch package will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
What is the warranty policy on International orders?
Warranty on International orders can be claimed only in UAE and KSA. To claim the warranty, send us a clear picture of defect on [email protected]
. Our team will review the issue and then you can send us your product to UAE or KSA. After fixing, we’ll ship it back to you. Please note that courier and custom charges both sides will be borne by you. Alternately, you can also drop your product to the nearest Axiom store in UAE or KSA.
What are the methods of payment?
We accept Visa and MasterCard through our fully secure payment gateway.
Will I receive an invoice?
Once your order has been placed, you'll receive an order confirmation email, which is your electronic receipt. A printed invoice will be sent along with your package.
What are the shipping fees?
In UAE, shipping is free for all orders above AED 200. For all other orders, there is a minimal charge of AED 15 for each pick-up and delivery.
In other worldwide destinations, please find below list of shipping charges as per your destination which is irrespective of your order value. Note:
Customs duty (if any) will be borne by you.
I have a discount voucher, how can I redeem it?
Simply enter the voucher code on the confirmation page of your online order, the discount will be calculated automatically.
I have returned my first order. What happens to the gift voucher I used in the order?
If the coupon code was already used, unfortunately it cannot be used again.
Can I get my existing device customized?
Yes, you can get your existing device customized like painting, gold plating, engraving and crystallizing. You can visit our nearest Axiom Telecom store and avail these services on your own device.
Where can I purchase Switch products offline?
Click on store locator
and come visit us! If you don’t find a store near you, sit back in your PJ’s and enjoy our online shopping experience.
What if I have more questions?