FAQs

What is "Create Your Own"?
 
How does "Create Your Own" work?
 
Will my designs and selections for the customization of my phone be visible to other users?
 
Do I need a user account to order online?
 
I went through with my order but did not receive any confirmation email. What should I do?
 
What if the item I ordered is not in stock?
 
Where do you deliver?
 
How can I follow up on the status of my order?
 
What is the delivery time for an order?
 
I have received the wrong product, now what?
 
Will my package be delivered to my house or to the post office for me to pick it up?
 
What is the warranty policy on International orders?
 
What are the methods of payment?
 
Will I receive an invoice?
 
What are the shipping fees?
 
I have a discount voucher, how can I redeem it?
 
I have returned my first order. What happens to the gift voucher I used in the order?
 
Where can I purchase Switch products offline?
 
What if I have more questions?