By creating your account you agree to our Terms and Conditions & Privacy Policy
Privacy Policy is committed to your right to privacy. We recognize the importance of privacy to our customers and website visitors. By reading this statement you consent to the processing of your data in accordance with this Privacy Policy. We will keep this policy under review and any changes made from time to time will be posted on this page. This Privacy Policy sets out details of the personal information we collect about you and the ways in which we may use that information.

Personal information endeavors to collect and use your personal information only with your knowledge and consent. We may gather your information from a purchase through your customer enquiries via email or through our customer services team, when you request product information or, when you register online or enter any promotions or competitions through any channel. For web visitors, a user must first complete a registration form. During registration, the user is required to give their contact information (such as name, phone number and email address). This information is used to contact the user about the services on our site for which they have expressed interest. does not share any personal or private customer information submitted online with third parties. Demographic information may also be requested (such as region or PO Box). This information will be stored, analyzed and used to assist to improve our services.

The information you provide on the website and/or other communication channels will be held only by and its duly authorized agents. Your information will not be given or sold to any outside organization for marketing purposes without your consent.

We may disclose your information to other companies in the Axiom Telecom LLC, including their respective partners, agents and subcontractors, for any relevant purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings.

Data Collection

By submitting your personal information you accept that your details and related information will be managed by Please note that may provide aggregate statistics and general information about customers, sales, traffic patterns and related site information to reputable third-parties, but these statistics and general information will not include personally identifying information.

Purpose of collecting information

If you are an registered customer, we may use your personal information for the purposes of: (a) verifying that you are an authorized user if you call the customer services, (b) informing you of any service related changes affecting your purchase. may also use the personal information for the purposes of: (c) providing you with axiom telecom and related products and services, (d) informing you of special offers that we think may be of interest to you. may also be obliged to disclose your personal information to meet any legal or government regulatory requirements or obligations in accordance with applicable laws. If you decide that you no longer want to receive information from us, you should contact directly at [email protected].

From time to time also requests information from users via our online surveys and satisfaction questionnaires. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as PO Box and age). Survey information will be used for purposes of monitoring or improving customer experience.

Comments and Questions reserves the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. If you have any comments or questions about this Policy or about the information we have gathered about you, please contact at [email protected].

SWITCH Scooter & SCOOT by Switch Smart Commuting App Privacy Notice

Effective date [21/7/2022]

The SWITCH scooter & SCOOT by Switch smart commuting App Privacy Notice (“Privacy Notice”) describes: how SWITCH collects, uses, stores or otherwise processes an individual's personal data in the context of the SWITCH scooter / SCOOT by Switch smart commuting;   

Before you proceed with the registration of your SWITCH scooter, we want you to know thatusing the SWITCH smart commuting(“the App”) will involve certain data processing activities of your personal data by SWITCH and its partners. In this privacy notice, “SWITCH ”, "we" or "us" refers to SWITCHand its affiliated group companies. SWITCH will process your personal data as a data controller of your personal information.

This Privacy Notice governs the relationship between you and SWITCH, and the specific personal data processing activities conducted in connection with the SWITCH scooterand the SCOOT by Switch smart commuting App. Such privacy notice includes among others, a description of your data protection rights and how you can exercise them, how we may share your personal information or how we protect personal data in our products.


What personal data does the SCOOT by Switch smart commuting App process? 

Please be aware that personal data means any information which is related to an identified or identifiable natural person.

When you choose to install and use the App, SWITCH requires you to provide certain personal data, as described in the table below, to complete registration, and for the purpose of enabling you to use the App features.

When you use the product, data is generated. Categories of data generated can be summarized into: a) user’s account data; b) interactionbetween User & the Appdata; c) device data and d) Users feedback. Please see the following table below for more detailed information.


Data Type Source of the Data Legal Basis Purpose
  • Email Address
Directly from you, when signing up and linking the app with the product.
  • Contract performance
  • Consent, where necessary
  • To create an account.
  • To deliver the features and functions of the App.
  • To deliver support when needed.
  • To improve the App.
  • To manage and renew your subscription.
  • To communicate with you regarding product updates, education and current privacy affair. 
  • Account Login Credentials 
Directly from you, when signing up and linking the app with the product. 
  • Contract performance
  • Consent, where necessary
  • For user authentication and identification. 
  • Event Data (i.e. sweep, pause, set restricted area, edit room partition, remote control and other command events) 
From the App as a result of your interaction with the App and SWITCH scooter
  • Contract performance
  • Consent, where necessary
  • For query logs and troubleshooting. 
  • IP Address
From the App.
  • Contract performance
  • Consent, where necessary
  • To determine the country where the equipment must be, for instance to locate problems, such as anti-cross cargo.
  • Device Type
  • OS Type
  • App Version
  • Crash Data
From the App.
  • Contract performance
  • Consent, where necessary
  • To deliver support if you have an issue
  • To maintain feature compatibility with Operating Systems
  • To confirm that the App is interoperating with your device correctly
  • To provide Device Sync.
  • Serial Number
  • MAC Address
  • Equipment Unique Identification
  • Certification
From the App.
  • Contract performance
  • Consent, where necessary
  • To analyze device logs and behaviors to help users resolve issues. 
  • Your opinion on the App
From you if you choose to send feedback.
  • Consent, where necessary
  • To understand how we can improve the App. This is voluntary and you can choose not to provide feedback.


What specific permissions do you grant us, and how to withdraw consent?

In order to process your personal information, when it is necessary, SWITCH will ask for your consent within the App for specific features. The table below describes how you can grant and withdraw your consent to such specific consent items.

Please note that some features would not be available if you do not grant the App permission. Also, we want you to know that we will not sell nor share your data for marketing related purposes. In addition, we will not send you marketing related communications by email, or via in-app push notification unless we have previously obtained your consent.


Data Processed


Withdraw Mechanism


Specific location as per app permissions.

  • To connect the App to the device via Bluetooth. Some smartphones can’t find Bluetooth device until GPS swich is enabled. SWITCH will not collect your precise location data.

System/App settings in your phone


Wi-Fi settings as per app permissions.

  • To transfer data and interact with the device and cloud.

System/App settings in your phone


Access to your camera and phone gallery as per app permissions.

  • To upload your avatar picture.
  • If you add the device by scanning the QR code, the camera needs to be turned on.

System/App settings in your phone


Access to your Bluetooth as per app permissions.

  • To transfer data between the device and phone.

System/App settings in your phone


Access to your cellular as per app permissions.

  • To transfer data and interact with the device and cloud.

System/App settings in your phone


How do we share your personal data?

In order to provide the service, we will share your information with Axiom Telecom LLC. To maintain the App at good accessibility & usability. As part of SWITCH’s data processor arrangement with them, SWITCH requires that Axiom Telecom LLC maintains information security best practices, makes all reasonable efforts to secure your data and only processes your data for the purposes listed in the table below.  


How Long do we keep your personal data?

When we design a product, we focus on delivering the best user experience. In order to do so, we will process personal data for the purposes described in this Privacy Notice, but we will only retain your personal information as long as necessary to achieve proper performance of the product. In some cases, we may need to retain your personal data when it is required by law.

Please see below detailed information about the data retention schedule.

Type of Data

Retention Period

  • Regular Personal Data

18 months

  • Location Data

18 months

  • User Content

18 months after the account is inactive

  • App Data

18 months

  • Hardware/Device Data

18 months

  • SN of the device

18 months after the account is inactive

Changes to this Privacy Notice

Our mission is to be as transparent as possible.

We might update this privacy notice to let you know about any changes in the way the product, or SWITCH process your personal data and ask you if you are happy with those changes when necessary by law. We will let you know via in-app push notification or e-mail about such changes to make sure you are up to date.


Contact us

For any privacy related matters please contact the SWITCH Privacy Program at [email protected] or Free toll number 800-SWITCH. We will get back to you as soon as possible.

Terms and Conditions

Welcome to the (the site). These terms and conditions apply to you in respect of the customization service you have ordered from Axiom Telecom LLC under the brand Switch/XCustoms. We recommend you read these terms and conditions carefully before completing your order for customization services and retain a copy for future reference.

WARNING – PLEASE READ CAREFULLY – Device Manufacturer’s Warranty Cancellation: implementation of certain customization services ordered by you for your identified device will potentially cancel any manufacturer’s warranty you have in respect of such device. Currently this is a high potential in respect of Gold Plating, Color, and Engraving. You confirm you understand this risk and specifically instruct Axiom Telecom LLC to proceed with the implementation of the customization services ordered by you when you make payment for such services. Axiom Telecom LLC fully disclaims any liability for any cancelled warranty resulting from the implementation of the customization services you order for an identified device.

As a special service for Axiom customers, the Axiom warranty will be maintained in accordance with its original terms and conditions in respect of any new devices purchased from Axiom outlets even if the customization services noted above are ordered and implemented and provided there are no other cancellation events separate from such customization services that may have acted to cancel such warranty.

By confirming your order you confirm that you have read, fully understand and accept these terms and conditions. If you do not agree to these Terms and Conditions, you shall not use the site. reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time. Changes will be effective when posted on the site with no other notice will be provided. Please check these Terms and Conditions regularly for updates. Your continued use of the site following the posting of any changes to these Terms and Conditions constitutes your acceptance of those changes.


You are either at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. does not sell products for children, but only to adults, who can pay for purchases as detailed in the below applicable section. Certain services and related features that may be made available on the site may require registration or subscription. Should you choose to register or subscribe for any such services or related features; you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. If you use the site and set up any account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You are solely responsible for keeping passwords and other account identifiers safe and secure. You are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.

During the registration process you agree to receive promotional emails from and the site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any such promotional email. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

USE OF THE SITE : grants you a limited, non-exclusive, non-transferable, non-sub-licensable and fully revocable license to use the site in accordance with the Terms and Conditions, for the purpose of your personal and non-commercial shopping for products and services sold on the site. Commercial use or use on behalf of yourself or any third party is strictly prohibited. This license does not include any resale or commercial use of any part of the site or its contents; any collection and use of any product/service listings, descriptions, or prices; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms and Conditions are reserved and retained by or its licensors, suppliers, publishers, rights holders, or other content providers. No part of any the site or any products/services sold on the site, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of without express written consent. You may not use any meta tags or any other "hidden text" utilizing’s name or trademarks without the express written consent of You may not misuse the site. You may use the site only as permitted by law. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this site are those of the vendor and are not made by Submissions or opinions expressed on this site are those of the individual posting such content and may not reflect our opinions.


When you use the site, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on this site or through the other services related to the site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing


Anything that you submit to the site and/or provide to, including but not limited to, questions, reviews, comments, and suggestions (collectively, Submissions) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


Please note that there are cases when an order cannot be processed for various reasons. The site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information on the site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the site. reserves the right to refuse or cancel any order at any time. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Value Added Tax (VAT)

The Parties agree that the Prices are exclusive of Value Added Tax (VAT). If Axiom Telecom LLC (Axiom) is required to apply VAT or any such tax as a result of applicable legislation in United Arab Emirates and the Kingdom of Saudi Arabia, such amount shall be added to the amounts due at the applicable rate. For more information, please click here.

PAYMENT METHODS accepts payments using debit/credit cards only.

We accept Visa and MasterCard credit/debit. We use Secure Socket Layer (SSL) coding to protect your payment card information. Orders completed with debit/credit cards are not charged any additional fees.

We accept payments in the following currencies: AED.


All content and/or compilation of content included in or made available through the site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of or its content suppliers and protected by United Arab Emirates and international copyright laws.

TRADEMARKS trademarks and trade dress may not be used in connection with any product or service that is not, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits All other trademarks not owned by that appear on the site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by


At no time shall trade with or provide any services to Prohibited Persons (as defined herein). For purposes of these Terms and Conditions, a Prohibited Person shall mean (a) a person who is a "designated national," "specially designated national," "specially designated terrorist," "specially designated global terrorist," "foreign terrorist organization," "specially designated narcotics trafficker," or "blocked person" within the definitions set forth in the Foreign Assets Control Regulations of the United States Treasury Department, 31 C.F.R., Subtitle B, Chapter V, as amended (the OFAC Regulations) or who otherwise appears on the list of Specially Designated Nationals and Blocked Persons, Appendix A to the OFAC Regulations; (b) any governments specific in the OFAC Regulations including any political subdivision, agency, or instrumentality thereof, or any other country against which the United States maintains economic sanctions or embargos under the OFAC Regulations or Executive Order; (c) a person acting or purporting to act, directly or indirectly, on behalf of, or an entity owned or controlled by, any government, individual, or group against which the United States maintains economic sanctions or embargoes under the OFAC Regulations or Executive Order; (d) a person who is described in section 1 of Executive Order 13224 – Blocking Property and Prohibiting Transactions with Persons who Commit, Threaten to Commit, or Support Terrorism, effective September 24, 2001; (e) a person on any other list of terrorists or terrorist organizations maintained pursuant to any of the rules or regulations of OFAC or pursuant to any other Executive Order; or (F) a person in violation of any other law, regulation, or Executive Order of similar import, as each such law has been or may be amended, adjusted, or modified or reviewed from time to time. In the event that the customer or supplier is believed potentially to be a Prohibited Person, may ask the customer or supplier to provide documentation to show that individual or entity is not a Prohibited Person. If the identity of the customer or supplier cannot be proven to the satisfaction of, reserves to right to cancel the individual or entity's order and/or account.


These Terms and Conditions shall be interpreted and governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, United Arab Emirates. Each party agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue. may select to pursue any dispute in any court as it determines in its sole discretion.


We may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any such termination or revocation, you shall immediately cease all access to and use of the site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any such termination shall not affect our respective rights and obligations (including without limitation, payment obligations) arising before the date of termination. You furthermore agree that the site shall not be liable to you or to any other person as a result of any such termination or restriction. If you are dissatisfied with the site or with any terms, conditions, rules, policies, guidelines, or practices of in operating the site, your sole and exclusive remedy is to discontinue using the site.

Artist Policy
Art Licensing Agreement and Terms of Use
(the Agreement/ the Terms and Conditions)



1.1 Artist is the owner of the Artwork created by him/her and is the absolute and exclusive owner of the copyright and related rights (Intellectual Property Rights) in the Artwork. Artist grants to Axiom the non-exclusive right by way of licence to reproduce and sell the Artwork through the website or otherwise for the Term.

1.2 Artwork shall be displayed on the website that enables end customers to select the Artwork to be printed on their mobile phones, devices and other related products (Products).

1.3 Axiom acts only as a licensee and does not guarantee the sale/use of the Artwork by end customers.

1.4 Artist is an independent contractor and not an employee of Axiom. Artist shall not be entitled to or eligible for any benefits given by Axiom to its employees.


2.1 This Agreement shall commence on the date when Artist registers the Artwork on the website and shall be valid for one (1) year (Term) from the date of registration.

2.2 This Agreement shall be renewed automatically unless either Party provides 30 days’ notice of non-renewal before the end of the Term.


3.1 Axiom agrees to pay the royalty fee of 20% to Artist in respect of the registered Artwork and when the Artwork is used on Products are sold. Artist shall get the royalty fee only when the end customer has purchased the Artwork and the payment has been verified, collected and confirmed by Axiom.

3.2 Artist’s agreed payment as mentioned above will be full payment for any Artwork registered by Artist and used for Products, and Artist will not be entitled to any other payment from Axiom.

3.3 All sums payable to Artist under this Agreement are inclusive of Value Added Tax or any other applicable taxes.

3.4 Payment shall be made within a week from Artist selecting “Release Payment” within the sales history dashboard on Artist account and it shall be made through bank transfer.

3.5 Artist agrees that bank transfer fees of $25 shall be deducted by Axiom from payments to Artist for transfer to bank account outside UAE and KSA.


4.1 Artist warrants to Axiom that:

4.1.1 Artist is the exclusive owner of the Artwork created by him/her and has the authority to license the Artwork, and that its performance hereunder will not conflict with any other agreement to which Artist may be a party;

4.1.2 the Artwork contains nothing obscene, libellous, in breach of any obligation of confidence or of any right of privacy, or otherwise unlawful or contrary to public morals in the UAE or otherwise;

4.1.3 Artist will notify Axiom if the Artwork contains a recognisable likeness of any living person and will identify such likeness to Axiom;

4.2 Artist understands that all profits from the use of any Artwork will benefit only Axiom and is not entitled to make any claim in the same other than for the royalty fee noted above;

4.3 Artist represents and warrants that Artwork is unique and is clear of any claims or encumbrances;

4.4 Artist acknowledges that the Artwork is original and it does not infringe the Intellectual Property Rights of third parties and Axiom shall not be responsible for any rights of third parties; and

4.5 Artist understands and agrees that Axiom has the absolute right to approve the Artwork and has the right to recommend Artist to edit/amend the Artwork.


Artist agrees to defend, indemnify and hold Axiom, its officers, directors, agents and employees harmless against all costs, expenses and damage occasioned by any claim, demand, suit or recovery against Axiom, arising out of any alleged use of the Artwork which violates or breaches a third party’s Intellectual Property Rights or a breach of any of the above warranties.


Axiom shall have the absolute right to terminate this Agreement without notice in the event of a breach of any provision of this Agreement by Artist or otherwise.


Each Party agrees that it shall not during, or at any time after the termination of this Agreement, use for its own benefit or for the benefit of others, disclose or divulge to others, any trade secrets, confidential information, or any other proprietary data of the disclosing Party.


This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. The Courts of Dubai shall have the exclusive jurisdiction to hear the matter in case of any dispute between the Parties.


This Agreement shall be deemed as a legally binding agreement between the Parties.


This Agreement and the rights and obligations thereunder may not be assigned by Artist without the prior written consent of Axiom.


This Agreement constitutes the entire agreement between the Parties and shall not be modified, amended or changed in any way except upon a written agreement signed by both Parties.